Contact Us
Questions about the guides, the Go Paperless system, or an order? Send a message below and we will reply within one to two business days.
What we can help with
- Orders and downloads. If your download link did not arrive or a file will not open, send the email address you ordered with and we will resend it.
- Refunds. Covered by the 30-day guarantee — write to us and it is handled. No forms, no hoops, no explanation needed.
- Getting unstuck. If you have stalled partway through a system, tell us where. Nine times out of ten it is one specific decision, and we can usually unstick it in a sentence or two.
- Gaps in the guides. If something was unclear, or you needed a step we did not cover, we would rather hear it than not.
Quicker answers
A lot of questions are already answered free. Start with how to go paperless at home for the overall approach, what to keep and what to shred for the question we get asked most, and the start here page if you are not sure which kind of clutter to tackle first.
A note on advice we cannot give
We can tell you how people typically organize their records, but we cannot advise on your legal, tax, or financial situation. Retention rules vary by country and circumstance — if you run a business, are mid-divorce, or have an active legal matter, please check with a qualified professional before shredding anything.